Welcome to Cloud Island! Our website (babyhomegoods.com) specializes in premium baby products designed with comfort, safety, and joy in mind. These Terms and Conditions outline the rules and regulations for using our website and purchasing our products.

By accessing this website and making a purchase, you accept these Terms and Conditions in full. If you disagree with any part of these terms, please do not use our website.

1. Website Use and Intellectual Property

1.1 Acceptable Use

You agree to use our website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of Cloud Island and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive to accurately describe all products in our inventory including:

  • Baby clothing (boy and girl collections)
  • Baby activity gyms & playmats
  • Bedding and changing accessories
  • Bath & potty items
  • Stuffed animals (dinosaur, fantasy, and fairytale collections)
  • Baby gifts and decorative objects

However, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Age Recommendations

All our products include age recommendations for safety. Customers are responsible for ensuring products are appropriate for the child’s age and developmental stage.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase, which we accept by sending an order confirmation email. All orders are subject to availability.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed securely, and we do not store your payment information.

3.3 Pricing

All prices are in US dollars. While we check prices regularly, errors may occasionally occur. If we discover an error in your order’s price, we will contact you before processing.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays) from our Charlotte headquarters.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Delivery times may vary depending on your location. We currently ship worldwide, excluding some parts of Asia and remote areas.

4.3 International Orders

Customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the product or shipping costs.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in their original condition with tags attached. Non-returnable items include:

  • Baby bedding
  • Baby towels & washcloths
  • Bath & potty items
  • Diapering products

These items cannot be returned unless they arrive damaged or defective.

5.2 Return Process

To initiate a return:

  1. Email us at [email protected] within 15 days of delivery with your order number
  2. Wait for approval and return instructions (1-2 business days)
  3. Package items securely with original tags
  4. Ship to our return center using a trackable method

5.3 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the item is defective.

5.4 Exchanges

For exchanges (such as different sizes of baby clothing or stuffed animals), follow the return process and specify your exchange preference in your email.

6. Customer Responsibilities

6.1 Accurate Information

Customers must provide accurate and complete information when placing orders, including shipping address and contact details.

6.2 Product Use

Customers are responsible for:

  • Following all safety instructions provided with products
  • Using products as intended
  • Supervising children during product use

6.3 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

7. Limitation of Liability

Cloud Island shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website beyond the purchase price of the product.

Our liability is limited to the maximum extent permitted by law. We do not exclude or limit liability for death or personal injury resulting from our negligence.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes constitutes acceptance of the new terms.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of North Carolina, USA. Any disputes will be subject to the exclusive jurisdiction of the courts of Charlotte, North Carolina.

11. Contact Information

For questions about these Terms and Conditions, please contact us:

Cloud Island Customer Care
2297 Snyder Avenue, Charlotte, US 28202
Email: [email protected]

Last Updated: [Insert Date]

Thank you for choosing Cloud Island for your baby essentials. We’re committed to providing quality products and excellent service to help you create precious moments with your little ones.