At Cloud Island, we want every purchase to be as perfect as your little one’s smile. If you’re not completely satisfied with your baby essentials, we’re here to help with our simple returns and exchanges process.

Our Return Policy

We accept returns within 15 days of delivery for most items in their original condition with tags attached. Your satisfaction is as important to us as the safety standards in our baby products.

Please note: For health and safety reasons, we cannot accept returns on baby bedding, baby towels & washcloths, bath & potty items, and diapering products unless they arrive damaged or defective.

How to Return an Item

  1. Initiate your return: Email us at [email protected] with your order number and the items you wish to return within 15 days of delivery.
  2. Wait for approval: Our Charlotte-based customer care team will respond within 1-2 business days with return instructions.
  3. Package your items: Securely pack the unused, unwashed items with original tags in the original packaging if possible.
  4. Ship your return: Send the package to our return center (we’ll provide the address) using a trackable shipping method.

Exchange Process

Want to exchange for a different size or color of baby clothing? Or perhaps a different stuffed animal from our dinosaur or fantasy collections? Follow the same process as returns, but specify in your email that you’d like an exchange and include your new item preference.

Refund Information

Once we receive your return:

  • Refunds will be processed within 3-5 business days
  • Your original payment method (Visa, MasterCard, JCB, or PayPal) will be credited
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the item is defective

Return Request Template

To make your return process as smooth as our baby-soft fabrics, use this template when contacting us:

Subject: Return Request for Order #[Your Order Number]

Dear Cloud Island Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– [Product Name] (Quantity: X) – Reason: [Reason for return]

Please advise on next steps for my return/exchange.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If any of your baby essentials arrive damaged or defective, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or refund with our same gentle care we put into selecting all our products.

For any other questions about our returns policy, don’t hesitate to contact our friendly customer care team. We’re here to help make your Cloud Island experience as cozy as our baby bedding!