Privacy Policy

Last Updated: [Insert Date]

At Cloud Island (“we,” “us,” or “our”), we understand that privacy is as important to you as safety is to your little ones. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website babyhomegoods.com (the “Site”). Please read this policy carefully. By accessing or using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that helps us provide you with the best possible shopping experience for your baby essentials:

• Personal Information: When you make a purchase, create an account, or contact our customer service, we collect information such as your name, email address, shipping address, payment information, and phone number.
• Order Information: Details about the baby products you purchase, including activity gyms, clothing, toys, and bedding.
• Browsing Information: We collect data about how you interact with our Site, including pages visited, products viewed, and search queries (like when you’re looking for “dinosaur stuffed animals” or “baby girl clothing”).
• Device Information: Technical data about your device, browser type, and IP address to optimize your shopping experience.
• Communication Data: When you contact our Charlotte-based customer care team, we keep records of those communications.

2. How We Use Your Information

We use your information with the same care we put into selecting our baby products:

• To process your orders for nursery essentials and deliver them to your doorstep
• To provide customer support when you have questions about our products
• To improve our Site and tailor product recommendations (like suggesting matching baby towels when you purchase bath items)
• To send you information about promotions, new arrivals, and baby deals (only if you opt-in)
• To prevent fraud and ensure the security of your transactions
• To comply with legal obligations and protect our rights

3. Sharing of Your Information

We treat your information with the same gentleness as our baby-soft fabrics:

• Service Providers: We share information with trusted partners who help us operate our Site, process payments (like Visa, MasterCard, and PayPal), fulfill orders, and provide customer service.
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third-party marketers.

4. Data Storage and Security

We protect your information with the same dedication we apply to selecting non-toxic materials for our baby products:

• Your data is stored on secure servers with industry-standard encryption
• We implement military-grade security measures to protect against unauthorized access
• Payment information is processed securely and we never store full credit card details on our servers
• While we implement robust security measures, no internet transmission is 100% secure

5. Your Rights and Choices

You have choices regarding your information, just as you have choices in selecting the perfect baby gifts:

• Access and Update: You can review and update your account information at any time
• Marketing Communications: You can opt-out of promotional emails by clicking “unsubscribe”
• Cookies: You can manage cookie preferences through your browser settings
• Data Deletion: You may request deletion of your personal information, subject to legal requirements

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to provide the best shopping experience:

• Essential Cookies: Necessary for basic functions like adding items to your cart
• Performance Cookies: Help us understand how parents use our Site to improve it
• Advertising Cookies: Allow us to show you relevant products (like baby toy deals when you’ve been browsing activity gyms)

You can control cookies through your browser settings, but some features may not work properly without them.

7. International Data Transfers

As we serve customers worldwide (excluding some Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we specialize in products for babies, our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy occasionally, just as we update our collection of baby clothing and nursery essentials. We’ll notify you of significant changes by posting the new policy on our Site.

10. Contact Us